Real help from real people—when your club actually needs it.
Our support team is available 7am–7pm, Monday to Saturday. No call centres, no scripts—just honest advice from someone who knows club life. You’ll get answers fast from people who speak your language.
Found the same gear cheaper elsewhere? We’ll beat it, so your club always gets the best deal. That means more of your club’s money stays where it belongs—with your club.
Everything your club needs, one order, one delivery. Stop chasing quotes and juggling suppliers—with Club Captain, it’s all sorted in one cart, one invoice, one fast delivery. Can’t find something? Tell us and we’ll hunt it down for you, no worries. Save hours every season and keep your volunteers happy.
If something’s not right, let us know within 30 days. We’ll help you sort a return or exchange, no dramas. You’re never stuck with something your club can’t use.
Included in your purchase is access to the Captain’s Circle Skool Community—your private hub for templates, guides, grant tips, and real-world club advice.
Become a founding member for just $19/month (first 50 clubs only)—price rises to $29/month after that. Unlock premium resources, support, and member-only offers, and run a better club, win more grants, and never feel like you’re doing it alone.
We’ve helped clubs across Australia secure thousands in grant funding (like the NSW Local Sport Grant Program) and get the gear and support they need. Clubs come back for our honest advice and practical support, knowing they’re not just another order number.
Forget flimsy gazebos and unreliable marquees. The Players Shelter is designed for clubs, featuring a sturdy frame, weatherproof covers, and simple assembly. It stands up to wind, rain, and the hot Australian sun so that you can focus on performance, not the forecast.
Weatherproof Protection: Keep your players dry and shaded, whether it’s pouring rain or blazing sun.
Room for the Whole Squad: Designed to fit your full team, plus coaches and gear—everyone’s covered.
Durable, Club-Ready Construction: Sturdy frame and tough covers mean it’ll last season after season.
Tinted Ultra UV Polycarbonate: Making it 4 degrees cooler than clear acrylic.
Shipping
Please contact us regarding Shipping and Handling costs as they may differ from the price quoted upon checkout.
Size, weight, distance & method your parcel has to travel will all determine how much your item costs. Shipping totals will be calculated at order confirmation with one of our dedicated staff.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at Sales@clubcaptain.com.au
International Orders:
Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up-to-date shipping price quote for you on request.
If you are happy with our shipping quote, we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged please send photos to Sales@ClubCaptain.com.au, then visit our Returns page and lodge your return claim online.
Why Buy From Us
Look, we understand! There are plenty of other choices when it comes to online retailers. We have thrown together a short list as to why we think you should shop with us at Club Captain.
