Shipping

Please contact us regarding Shipping and Handling costs as they may differ from the price quoted upon checkout.

Size, weight, distance & method your parcel has to travel will all determine how much your item costs. Shipping totals will be calculated at order confirmation with one of our dedicated staff.

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at Sales@clubcaptian.com.au

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that they require a 240v electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up-to-date shipping price quote for you on request.

If you are happy with our shipping quote, we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrive damaged please send photos to Sales@ClubCaptain.com.au, then visit our Returns page and lodge your return claim online.

Why Buy From Us

Look, we understand! There are plenty of other choices when it comes to online retailers. We have thrown together a short list as to why we think you should shop with us at Club Captain.

• We are a Family-owned Aussie business. We wear our heart on our sleeve here at Club Captain, and our armband on the other.
• Shipping Australia-wide on all orders
• Price Match Guarantee. Best prices online guaranteed.
• 30 Day Easy Returns. No happy with your product, we'll take it back no questions asked.
• Service excellence. We pride ourselves on the best service, anywhere.
• Your Satisfaction Guaranteed. We hand select our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.